Items that have a manufacturer defect must be reported within 3 days of delivery for a replacement or credit. For returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email me at theniceladysjewelz@gmail.com to begin the return/refund process. 

To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error do not qualify for a refund or exchange. Any item that is returned more than 3 days after delivery does not qualify for exchange.